Was bedeutet "Frei Bordsteinkante"?

Delivery is made by lorry to the kerbside closest to the delivery address, unless otherwise expressly agreed. The freight driver decides whether the goods can be brought as far as the customer’s entrance door. Usually this is not a problem, and the driver will place the goods where the customer requests. Please note that kerbside delivery may not be possible if the lorry cannot access the delivery address, including in the following cases: - The address is on a traffic-calmed or pedestrian-priority street; - access is prohibited for vehicles with a permitted gross weight of 40 tonnes; - the road is narrower than 3.25 metres, or obstacles such as parked vehicles or roadworks reduce the available width below 3.25 metres at any point on the delivery route; - the address is in a dead end. If any of these conditions apply, or you are unsure, please contact our customer service team by phone or email before ordering to clarify whether delivery is possible and, if so, how far the vehicle can reach.

FAQ – Questions & Answers about Metal, Orders and Delivery

FAQ – Questions & Answers

Go directly to the relevant products: Tubes cut to size · Sheets and plates · Metal profiles · Configure folded parts · Powder coating · Railings and accessories

Products

What products can I buy?

The METALXACT shop offers a wide range of materials, shapes and accessories for industry and trade. These include Tubes, Sheets, Profiles, Fences & gates, all-glass railings and glass canopy systems aus verschiedenen Materialien wie Steel, Stainless steel, Aluminium, Brass, Rotguss, Bronze und Copper. You will also find accessories such as flanges, various plug-in fittings, end caps, Glass clamps, railing posts and much more at metalxact.com.

Can’t find a product?

If you cannot find the product you are looking for, please send us a message using our contact form.

Can products be cut to size?

Enter the required length in the “Enter dimensions” field in the product selection.

Are mitre cuts available?

Yes, up to 45°! We require a drawing for this. Please request a quote for mitre cuts in advance. Please note that this may also extend the delivery time.

What are the cutting and dimensional tolerances?

Our standard cutting tolerance is ±2 mm. A length tolerance as tight as ±1 mm may be possible by prior arrangement.

For the following cut lengths, the length tolerance is ±5 mm:

500 mm, 1000 mm, 1200 mm, 1500 mm or 2,000 mm

Dimensional tolerances, such as wall thickness, comply with the applicable European standards. Further information can be found under length and diameter tolerances.

Kann ich die Tubes teleskopieren bzw. ineinander schieben?

Because wall thickness tolerances can be either positive or negative, we recommend allowing some clearance. A round tube 30 x 2 mm will not necessarily fit inside a 40 x 5 mm round tube (theoretical inner diameter: 30 mm).

Are the products deburred?

The cut edges are unfinished and are not deburred.

Do you also offer metal bending?

Yes. You can use our sheet metal configurator to create your parts online in real time.

Do you also carry out installation work?

No. We will be happy to help if you are looking for a specialist company to install your railing or similar in the Münsterland region.

Aluminium surface finish

The surface of mill-finish Aluminium is untreated, so scratches, grooves and storage marks cannot be avoided. This is normal for commercial-grade material and is not grounds for a complaint.

Our anodised aluminium is pre-treated to E6 and anodised using the standard EV1 process, which creates a silver natural-tone anodised layer.

We can also powder-coat. This process offers good adhesion, flexibility, weather resistance, lightfastness and chalking resistance. Powder coating is available in all RAL and NCS colours, as well as special colours. Custom shades can also be provided as samples based on customer specifications. The coating thickness is 60 µm, with a tolerance of ±10 µm.

Go straight to products and configuration

If you already know which metal product you need, go directly to the relevant category to view available materials, dimensions and ordering options. The specific options and prices are shown on each product page.

Orders

How do I know if you have received my order?

After submitting your order, you will immediately receive an automated order confirmation at the email address you provided. Once your order has been processed and dispatched, you will receive a dispatch confirmation by email. You can also check your order status at any time in your customer account.

Can I change my order?

Yes. Changes can still be made provided your order has not yet been processed.

Can I return my order?

"The right of withdrawal does not apply, unless the parties have agreed otherwise, to the following contracts:

contracts for the supply of goods that are not prefabricated and whose manufacture is based on an individual selection or decision by the consumer, or which are clearly tailored to the consumer’s personal needs; contracts for the supply of goods that can spoil quickly or whose expiry date would soon be exceeded,

contracts for the supply of sealed goods that are unsuitable for return for health protection or hygiene reasons if their seal has been removed after delivery,

contracts for the supply of goods which, after delivery, have become inseparably mixed with other goods due to their nature,

contracts for the supply of alcoholic beverages whose price was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after conclusion and whose current value depends on market fluctuations over which the trader has no influence,

contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery,

contracts for the supply of newspapers, periodicals or magazines, except subscription contracts"

Can I place an order in person?

Yes. Please note that we charge an additional fee of EUR 5 for orders placed in person.

Can I also order by phone?

Unfortunately, we cannot accept orders by phone. Our customer service team will be happy to help if you have any questions about placing an order online.

Where can I find my previous orders?

Your orders are stored in your customer account. There you can find all the details of your orders and check their current status at any time.

Prices

How is the price calculated?

Depending on the product, prices are calculated per metre, kilogram, item or litre.

Cutting, production and delivery costs are shown in your basket.

Where is the total price displayed?

You can see the total price in your basket.

Is there a minimum order quantity?

Bei metalxact.com there are no minimum order quantities or minimum order values.

Are volume discounts available?

Volume discounts may be available for larger orders. Please contact us if you require a larger quantity.

Payment

How can I pay?

Bei metalxact.com you can pay using PayPal, VISA, Mastercard and Sofort bank transfer, or, subject to prior agreement, by invoice.

Can public institutions purchase on invoice?

Yes. In the basket, proceed to “Checkout” and select “Payment and delivery”, then choose “Purchase on invoice”.

Haven’t received an invoice?

Our invoices are sent automatically by email within two days. They may end up in your spam folder. If you cannot find yours there, please contact us.

Can I receive a VAT refund if I export the goods myself?

Yes, provided we receive the required export certificate no later than three weeks after the invoice date.

Delivery

For details of delivery methods and costs, see the delivery information. Information about collection is available on Collection on site.

Can I collect the goods myself?

Yes. In the basket, proceed to “Checkout” and select “Collection” under “Payment and delivery”. You will receive an email notification once your goods are ready for collection. Please make sure to collect them in a suitable vehicle. Please note: cutting or processing materials on site is not permitted!

What are the collection hours?

After placing an order in the shop and receiving a collection confirmation, you can collect your goods during opening hours: Monday to Thursday, 08:00–14:00, and Friday, 08:00–13:00.

Can I track my shipment online?

Yes. Please note that parcels are not scanned when collected, but only when they arrive at the relevant carrier’s depot. It may take up to three days for the online tracking status to update.

Do you deliver to parcel lockers?

Unfortunately, delivery to parcel lockers is not possible.

How much does delivery cost?

Delivery costs depend on the product selected. Depending on the dimensions and weight, your order will be shipped by parcel carrier or freight forwarder. There are no delivery costs for collection. You can find the detailed list in the delivery information.

Do you deliver internationally?

At present, we only deliver within the European Union.

What should I know about freight delivery?

Items that cannot be shipped by parcel carrier because of their size or weight are delivered by freight forwarder to the kerbside. The carrier is not required to help unload. You must therefore be physically able to unload the goods yourself or with another person’s help.

Please note that freight deliveries take around five days longer than parcel deliveries because advance notification and an appointment are required.

How delivery works

The freight carrier will call you to arrange a delivery appointment.

We will provide the carrier with the telephone number you supplied.

If you cannot be reached at that number, please contact us immediately.

You must be present at the delivery address when the goods arrive.

You will need to confirm receipt in writing and are responsible for unloading. The carrier is not required to help unload, so you must be physically able to unload the goods yourself or with another person’s help.

A specific delivery time cannot be arranged. The carrier will agree with you on a preferred delivery day from Monday to Friday (excluding public holidays) and a time window of either 08:00–13:00 or 13:00–18:00. You must be present at the delivery address throughout the entire time window. Unfortunately, the delivery time cannot be narrowed down further."

What does “kerbside delivery” mean?

Delivery is made by lorry to the kerbside closest to the delivery address, unless otherwise expressly agreed. The freight driver decides whether the goods can be brought as far as the customer’s entrance door. Usually this is not a problem, and the driver will place the goods where the customer requests.

Please note that kerbside delivery may not be possible if the lorry cannot access the delivery address, including in the following cases:

The address is on a traffic-calmed or pedestrian-priority street;
access is prohibited for vehicles with a permitted gross weight of 40 tonnes;
the road is narrower than 3.25 metres, or obstacles such as parked vehicles or roadworks reduce the available width below 3.25 metres at any point on the delivery route;
the address is in a dead end.

If any of these conditions apply, or you are unsure, please contact our customer service team by phone or email before ordering to clarify whether delivery is possible and, if so, how far the vehicle can reach.

What happens if delivery is unsuccessful?

If delivery cannot be completed, additional charges for another delivery may apply and may be invoiced to you. Thank you for your understanding.

Has the goods been damaged in transit?

Please check the goods for visible transport damage upon delivery and ask the driver to confirm any damage in writing.